View
After logging in, you will be redirected to the View page. Same with the web version, you can see the summary about the number of ticket of inbox and internal team chat. It also states the number of starred messages.
Switch workspace
Click on the Company name.
Select the workspace and click Choose.
Filter
Click the funnel icon at the top right corner
Select the filters. Add extra conditions if needed. Click Apply Now.
Add custom View
The steps are similar to the Filter, but click Save as view instead.
Edit the name of the view and click Done.
Add individual
Click the yellow circle button at the bottom right corner.
Select the channel, input the chat name and the phone number. Click Create. A new chat to the customer will be created accordingly.
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