Ticket tag
Tag a ticket aims at classifying tickets into different categories. Later you can export the ticket report to understand the tag distribution.
Add/remove tag(s):
Click Tag button in the header of the chatroom
Click to select single/ multi Tag(s) for this ticket -> Display ✅ on the right side of the tag list when selected
Tag(s) will be shown at the bottom of the chat name
To add tag options, click New Tag -> type Tag name -> click Apply Now
Another way to remove tag(s): click ❌ next to the specific tag(s) at the buttom of the chat name
You can only add / remove tag(s) when there is a ticket opened.
For the same chat, tags of closed ticket will be brought forward to next opened ticket. Example:
Day 0:
Open Ticket -> Human Tag: Technical Support | Features Suggestion -> Closed Ticket Day 1:
Open Ticket -> Auto-Tag by System: Technical Support | Features Suggestions
Agents can manually untag in case of unnecessary
Or Clear All Tag in Chatbot Settings
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