Sorting
Change sorting approach:
Click the button under CLOSE tab
Select the approach
Display result of Sort-by approach:
Last Message:
Start with the latest time of chat's last message (either incoming or outgoing message).
Unread Message:
Start with the earliest/oldest time of chat having unread message(s).
Unread Message Count:
Start with the most unread messages of conversation thread having unread message.
Ticket Open Time:
Start with the opening tickets with the longest opening ticket time
Customer Waiting Time:
Start with the chat with the longest time that pending for response to the customers
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