Notifications
CHAT ASSIGNED TO ME
Notify client message
Notification includes inbound messages.
Notify agent message
Notification includes outbound messages sent by agent(s).
Notify system message
Notification includes outbound messages sent by workflow system / chatbot.
CHAT ASSIGNED TO OTHER AGENT
Notify client message
Notification includes inbound messages.
Notify agent message
Notification includes outbound messages sent by agent(s).
Notify system message
Notification includes outbound messages sent by workflow system/ chatbot.
CHAT UNASSIGNED
Notify client message
Notification includes inbound messages.
Notify agent message
Notification includes outbound messages sent by agent(s).
Notify system message
Notification includes outbound messages sent by workflow system/ chatbot.
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