Greeting Menu, Auto-Tag, Auto-Update Customer Profile and Auto-Routing
Please feel free to interact with our Chatbot:
Demo Greeting Menu
Start from Closed/ No Ticket Status, when receive incoming message, system will auto-reply and open ticket (create case)
How to Set WhatsApp Interactive Messages
Auto Assignment & Auto Tagging
Screencap of Bot Setting:
Why Open Ticket -> Clear All Tags For same Chat ID (Customer/ Conversation Thread), Tags of closed ticket will be brought forward to next opened ticket. Example:
Day 0:
Open Ticket -> Human Tag: Technical Support | Features Suggestion -> Closed Ticket Day 1:
Open Ticket -> Auto-Tag by System: Technical Support | Features Suggestions
Agents can manually untag in case of unnecessary
Or Clear All Tag in Chatbot Settings
Expected Outcome:
Sample JSON File:
Please refer to the guide of Bot Importing:
pageImport Bot using JSONLast updated
