Dashboard

Dashboard provides you the information:

As per selected timeframe (Start and End Dates)

• Number of Tickets assigned to me

• First Response Time

  • Longest time

  • Average time

• Resolution Time

  • Longest time

  • Average time

• List of Tickets assigned to me showing:

  • Channel

  • Chat Name

  • Ticket ID

  • Date assigned

  • First response time

  • Assigned by whom

  • Ticket Status